- Human resources in Microfinance. Peg Ross, Director Human Capital Center, Grameen Foundation, USA.
- Microinsurance in Armenia. Justyna Pytkowska, MFC Research, Program Manager, Poland.
- A Giant Leap Towards Sustainability with Best Practice Loan Origination. Sheila Donohue, Senior Business, Consultant at CRIF, Italy.
- Interview. Measuring Social Performance Makes Sense For The Industry - Now More Than Ever. Cécile Koller, Head of Research, ResponsAbility, Switzerland.
-New Standard Reporting Indicators. Ewa Bankowska, MFC Social Performance Management, Project Manager, Poland.
“ On February 18th 2009 released the English version of the Social Performance Standars Report. This version was sent to all MFIs already reporting their financial data to MIX”