| ADVANCING SOCIAL PERFORMANCE
MANAGEMENT IN CEE AND THE NIS REGION |
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| Project
duration:
January 2006 – May 2008 |
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| The need for Social
Performance Management |
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The microfinance world of today is a world of fast growth,
changes in the market and in the legal framework and most
importantly stiff competition. In this environment, achieving
and staying in tune with the mission is a real challenge. The
social aspect of the mission is the reason for the existance
of MFIs, reaching the poor and finacially excluded.
Social performance (SP) is defined as an effective
translation of an institution’s mission put into
practice. Social
Performance includes short and long term results, it also
includes the activities the MFI undertakes, the products it
offers and the organizational values and behaviour it
promotes. |
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Social Performance Management
(SPM) is a practical approach that helps the MFI to
look at the entire institution through a social lens, SPM
guides the MFI in translating their “lofty”
missions into Specific, Measurable,
Achievable,
Realistic
and Time-specific (SMART) social
performance objectives.
Social Performance Management involves the process of
effectively collecting and using information in order to
adapt and improve an organisation’s products and
institutional systems so that every day operations can
contribute directly to the long term goal of mission
fulfilment. |
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Read more about SP and
SPM
Social
Performance Management in Questions (FAQ)
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| Benefits of Social
Performance Management |
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Measuring and managing social
performance helps an MFI to
- better understand and serve its
clients
- create more demand driven
products and services
- improve financial
performance
- build an early warning system
and thus decrease operational costs of problems
solving
- differentiate on the
increasingly competitive market
- find new market niches
- attract socially
responsible investors
Read
more...
Using an SPM
system – check examples
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| Advancing Social Performance
Management as a part of a global
venture |
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Recognising the strategic importance of Social Performance
Management, MFC has launched a Program on Advancing Social
Performance in the Region.
The project is one of the pioneering initiatives in Social
Performance and Social Performance Management currently
undertaken by the global microfinance industry.
Read more...
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| Project Objectives and
Expected Results |
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The
project aims at enabling MFIs to take advantage of Social
Performance Management to fulfil their social goals more
effectively, while also improving the financial bottom
line.
The program invites all practitioners committed to their
social mission, especially those who would like to develop
SPM systems in order to undertake more deliberate strategies
in reaching their target clients, developing services that
both meet their clients’ needs and market demand, as
well as drive more appropriate change in clients’
lives.
The participants will also have an opportunity to share their
experience with peers, learn from a region wide discussion
platform and access different SPM related resources.
Read more...
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The
structure of the project ensures the engagement of different
stakeholders and facilitates the use of their knowledge,
resources and experience.
The Program consists of three components:
1. THE SOCIAL PERFORMANCE WORKING GROUP
The Working Group aims to support and stimulate regional
learning by implementing and institutionalizing SPM. The
Working Group is a setting for peer learning and experinece
sharing by being a wide discussion platform.The Working Group
participants are provided with the access to different levels
of Technical Assistance (TA) supporting the WG MFIs
implementing SPM in an efficient manner.
Read more...
2. STRATEGIC MANAGEMENT TRAINING AND SOCIAL AUDIT
TRAINING
Social Performance Management training and Social Audit
Training will be avaliable as open enrollment courses next
year in 2008!!
For more information about the training conducted in
January 2006 click here
3. ACTION RESEARCH
The development of a new
management tool including strategic planning for social goals
and social audit is completed!
Read more...
Download the
overviews
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The program is supported by the ICCO,
Ford Foundation and IFAD.
The work of ICCO,
Interchurch Organisation for Development Co-operation,
consists in financing activities which stimulate and enable
people, in their own way, to organize dignified housing and
living conditions.
ICCO is active in Africa, the
Middle East, Asia and the Pacific, Latin America, the
Caribbean and in Central and Eastern Europe.
International Fund for
Agricultural Development states its mission as enabling
the rural poor to overcome poverty.
The Ford Foundation is a
resource for innovative people and institutions worldwide.
Its goals are to strengthen democratic values, reduce poverty
and injustice, promote international cooperation and advance
human achievement. |
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The program is based on the
cooperation with MFIs from Central and Eastern Europe and the
New Independent States.
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Find articles about Social
Performance Management, read the Imp-Act/MFC
Guidelines, the Spotlight Notes on the subject and
comprehensive case studies.
Download the publications and see more
sources
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