- Social Performance Management Working Group (SPM WG)
- Social Performance Management Training
- Action Research
SOCIAL PERFORMANCE MANAGEMENT WORKING GROUP (SPM WG)
The SPM Working Group was created in January 2006 and is now
a group of 13 MFIs and 2 Networks from Armenia, Azerbaijan,
Bosnia and Herzegovina, Croatia, Georgia, Kosovo, Macedonia,
Montenegro and Serbia.
The Working Gruop serves as a learning platform integrating
different regional social performance initiatives and serves
as a practitioner learning group which work together to find
good, efficient and cost effective ways to balance social and
financial performance. The Working Group participants work
together and learn from each other by sharing their own
experiences - successes and challenges - in their pioneering
work of creating good practices for double bottom line
management.
The SPM WG also represents the regional industry in the
global industry dialogue on social performance good practices
and standards that have been carried out by the International
Task Force on Social Performance (ITFSP) since March 2005.
The Working Group objective is to increase the effectiveness
of microfinance, by reaching out to the initial target
clients of the MFIs: the unbanked, low income households and
microentrepreneurs and thus creating socio economic value
through applying modern bussiness management solutions.
The Working Groups also tries to invite different
representatives from networks and associations, raters and
all other stakeholders interested in enhancing the social
performance agenda in the region.
If you are interested to participate in the Working Group -
contact us directly.
Regional Social Performance Working Group Meetings
Snapshots from the 2nd SPM WG Meeting
   
See more - SPM
Photo Gallery
SOCIAL PERFORMANCE MANAGEMENT TRAINING
The training introduces the process of social performance
management (SPM) that can be integrated into the regular
operations of MFIs. It presents an overall approach and
discusses specific steps illustrating them with practical
case studies and findings from the SPM implementations in the
region and globally. The participating MFI has an opportunity
to follow step by step a process of the development and the
usage of SPM.
By the end of the SPM training, participants will have:
- Discussed the definition of social performance and its
management;
- Listed the benefits of Social Performance Management
with an organisation;
- Explained their individual institutions social
missions;
- Translated their social goals into specific social
performance objectives
- Defined information needs for managing social
performance towards social objectives;
- Defined resources required to design and implement SPM
system;
- Reviewed existing information sources, types and
uses;
- Linked the SPM information needs to the existing
information sources and identified gaps;
- Defined sets of SP indicators;
- Discussed how organisations use and combine results
from routine and follow up research (stand-alone) for
decision-making;
- Designed a data collection approach and its
implications to their organisations (cost, quality,
practicality and usefulness);
- Integrated Social Performance monitoring data into the
existing information systems.
The training has been developed by Imp-Act
Consortium comprised of renome interntional organizations,
including the Microfinance Centre (MFC) for Central &
Eastern Europe and the New Independent States, the
Microfinance Council of the Philippines, CARD MRI, EDA Rural
Systems, Freedom from Hunger and IDEAS.
It can be further provided to any interested parties either
as an in-house course or cooperation between MFC and networks
or national associations and other groups of organisations
interested in implementing SPM.
First delivery of SPM training took place in January 2006 in
Warsaw, Poland.
Evaluation form of the January training is available here.
ACTION RESEARCH
To enhance the social performance agenda in the region and
to develop new tools, MFC together with the leading MFIs in
the area of social performance, is undertaking further
efforts to strengthen the mission fulfillment of the MFIs.
This is being done through the development of strategic
planning for social goals and social audit protocols. The
project is undertaken in cooperation with MicroSave (for
strategic planning), Microfinance Opportunities and the
Imp-Act Program (for social audit). The development of the
new protocols/tools will be based on the integration of 4
main frameworks: social performance management framework,
balanced scorecard, feedback loop and social accounting and
audit principles.
The different tools were developed and finalized through a
series of pilot tests. The pilot tests were conducted
globally and not only in the region with the help of the Ford
Foundation. The Strategic and Social Performance Management
tools were conducted in NGO Manuela Ramos in Peru, Genesis
Impreserial in Guatemala, Prizma in Bosnia and Herzegovina
and MDF Kamurj in Armenia. The social audit pilot tests were
conducted in AgroInvest in Serbia and ASHI in the
Philippines.
The From Mission to Action Management Series for
Microfinance Institutions toolkit provides practical
insights to balanced management practices through the
following tools:
- From Mission to Action Management Series for
Microfinance Institutions.
- 1. Strategic management toolkit
- SMT overview
Handbook
Facilitator’s Guide
- 2. Quality Audit Tool (QAT)
- QAT overview
Handbook
Facilitator’s Guide
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